Rental Terms & Cancellation Policy

Payment

Payment is due when you book. We accept Visa, Mastercard, American Express, and Discover. Card payments carry a 3% processing fee shown on your invoice. Business accounts may be invoiced per our account terms. Prices on this website are starting prices before sales tax; your signed invoice controls.

Rental periods and renewal

Event and weekend packages cover delivery, the event dates on your invoice, and pickup the next business day. Construction and long-term rentals are billed in 28-day cycles and renew automatically each cycle until you request pickup. A cycle is 28 days, not a calendar month.

Cancellation

Cancel at least 24 hours before your scheduled delivery for a full refund to your card. Cancellations within 24 hours may be charged the delivery fee because the truck is already routed. Refunds usually post in 3–5 business days, depending on your bank. Weather-related changes can be rescheduled at no charge.

Delivery, access and placement

Deliveries are made Monday–Saturday between 8 AM and 5 PM; exact times are not guaranteed. You are responsible for clear access, accurate placement instructions, gate codes, and a reachable contact. If the driver can't safely place the unit because of locked gates, parked vehicles, flooding, or unsafe ground, a trip fee may apply and the delivery will be rescheduled.

Property

Units are placed where you direct. We are not responsible for minor damage to lawns, landscaping, pavement, or driveways caused by normal delivery and service vehicles. Tell us about sprinkler heads, septic lines, and soft ground before delivery. Units placed in the public right-of-way require any city approval to be obtained by the renter.

Servicing

Long-term units are serviced weekly unless your invoice shows another schedule. Extra service visits can be ordered and are billed per visit. If a service can't be completed because the unit is blocked or locked, the visit may still be billed.

Damage and misuse

You are responsible for the unit from delivery to pickup. Damage from vandalism, fire, tipping, moving the unit, graffiti, or disposal of items that don't belong in the tank (including diapers, clothing, bottles, and trash) will be billed at repair or replacement cost. Please do not move units yourself.

Pickup and stopping billing

Event units are picked up the next business day after your event. For long-term rentals, call or text to request pickup; billing ends at the close of the current 28-day cycle. A pickup fee applies to long-term rentals as shown on your invoice.

Severe weather

When a tropical storm or hurricane threatens the area, we may secure, relocate, or remove units for safety and may delay service while roads, bridges, or the causeway are restricted. Event dates affected by severe weather may be rescheduled at no charge.

Quotes

Quotes from our team are valid for 7 days. Holiday weekends and rush orders may be priced differently. Same-day orders include a rush fee quoted before booking.

Contact

Peter Rental Works, 5013 Avenue I, Galveston, TX 77551. Phone (409) 230-8588, Mon–Sat, 7 AM–7 PM.